Terms and Conditions of

Comitas AG

General terms and conditions of Comitas AG for Comitas software development and licensed products

1. Use of Software

1.1 Subject


1.1.1. The LICENSOR grants the LICENSEE the right to use the contractually agreed licensed products in accordance with the provisions of these General Terms and Conditions (GTC).


1.1.2 The terms 'Software' and 'Licensed Products' mean the entirety of the products, services and other materials provided to the LICENSEE by or on behalf of the LICENSOR, including names, trademarks, documentation, software, manuals, instructions, other know-hows etc. It is made clear that all other products, materials, etc. made available to the LICENSEE during the contract period automatically form part of the licensed products.

1.2.  Right of use on the LICENSEE

1.2.1. The right of use  is understood to be a simple, non-exclusive and non-transferable license, with use at the contractually agreed location, on the computer system (s) of the LICENSEE agreed between the partners.


1.2.2. The licensed products, including manuals, documentation, etc., are trade secrets and are copyrighted and may only be used on systems agreed between the partners. The software may only be copied on the computer system of the LICENSEE with the inclusion of copyright and trademark notices and only for use. The use of the licensed products by companies, partner companies, etc. affiliated or cooperating with the LICENSEE requires in each case the prior written consent of the company LICENSORS

1.2.3. The Software may not be distributed, copied, translated, disassembled, decompiled, reverse engineered, assembled or merged, adapted, altered or altered with any other software. All manuals and documentation are the property of the LICENSOR and may not be wholly or partially distributed, copied in any way, converted into any electronic form, translated or otherwise reproduced.


1.2.4. If a limited period of use has been agreed, the LICENSEE may no longer use the licensed products and all directly or indirectly related objects and rights when the contract is terminated. He must hand over all products unsolicited to the LICENSOR at the latest on the last day of the contract. In addition, LICENSEE warrants that all software copies and installations will be disabled and deleted no later than the last day of the contract.


1.2.5. The software and the licensed products may under no circumstances be installed outside the territory of the country where the site agreed in this contract (1.2.1) is located. Multiple installation is prohibited.

1.3.  Warranty obligations of the LICENSOR

1.3.1. The LICENSOR warrants that the LICENSED PRODUCTS function properly in aaccordance with the LICENSOR’S current manuals and technical specifications, provided that the software is properly installed, considering the LICENSOR’s technical specifications and instructions, and excluding the right to further features and services.


1.3.2 The LICENSOR undertakes to eliminate the software errors occurring without undue delay and reproducibly occurring at the LICENSEE, at the discretion of the LICENSOR, or to inform the LICENSEE of measures to circumvent or bridge such errors. A software error occurs if the software does not or only to a significantly reduced extent provide the agreed services in the case of professional installation and contractual use, taking into account the current manuals and technical specifications of the LICENSOR, as well as excluding the right to further properties and services.


1.3.3. The warranty period is 30 days. It begins with the delivery of the software and does not extend as a result of services provided by the LICENSOR under warranty.


1.3.4. Any further claim of the LICENSEE is excluded, including liability for direct, indirect, incidental, direct or indirect damages, lost data or programs, etc.


1.3.5 .If the reason for the reported error or for other problems is not with the LICENSOR, or not with its products, the activities incurred by the LICENSOR and the error recovery and remedy provided to the LICENSEE, according to the valid LICENSOR rates.


2. Software Maintenance

2.1.  Object and concepts; Start, duration and completion of maintenance

2.1.1. The LICENSOR supports the LICENSEE with the contractually agreed support and update services, in accordance with the provisions of the SOFTWARE USE AND MAINTANANCE AGREEMENT, at the contracted location.


2.1.2 The terms 'Software' and 'Products' refer to the entirety of the   software products provided or to be provided to the  LICENSEE by or on behalf of the LICENSOR.


2.1.3. All services to the LICENSEE and all products made available to it are subject to the property and protection provisions outlined in the License section. The same applies to the rules regarding contract termination.


2.1.4 Unless otherwise agreed by contract, the maintenance agreement begins on the date of delivery of the software, with a fixed maintenance period of 12 months. The contractual relationship is renewed automatically for a further period of 12 months, unless it is terminated in writing with a notice period of 90 days before the beginning of a new maintenance period.

2.2.  Maintenance, support and update claims LICENSEE

2.2.1. The LICENSOR undertakes the maintenance of the contractually circumscribed software.


2.2.2. The LICENSEE has no right to demand from the LICENSOR free of charge the latest version of the software and the most recent changes to existing versions. In this regard, there are special conditions on which the LICENSEE has a 50% discount reduction with ongoing maintenance agreement. The LICENSEE with a “Full Service Agreement” has the right to request from the LICENSOR free of charge the latest version of the software and the most recent changes of existing versions in an ongoing maintenance period.


2.2.3. The LICENSOR supports the LICENSEE with relevant information.


2.2.4. The LICENSOR supports the LICENSEE by phone in the event of software problems that occur, insofar as these are described in detail by the LICENSEE in accordance with the LICENSOR’s processing modalities.


2.2.5. The LICENSOR agrees, during the contractual support period, to correct the LICENSEE's occurring, undocumented and reproducibly documented software errors at the discretion of the LICENSOR or to name the LICENSEE measures to circumvent or bridge such errors. A software error exists if the software does not or only to a significantly reduced extent provide the agreed services in the case of professional installation and contractual use, considering the current manuals and technical specifications of the LICENSOR and excluding the right to further properties and services.


2.2.6. The LICENSOR additionally offers the LICENSEE the respective   according to the corresponding tariffs. The LICENSOR will inform and keep the LICENSEE informed about the current offer and the development of the services.

2.3.   Warranty obligations of the LICENSOR

2.3.1. The LICENSOR's performance obligations are related to or limited to the software versions officially supported by the LICENSOR.


2.3.2. If the LICENSOR does not provide the contractually guaranteed services despite a written reprimand with a reasonable deadline, the LICENSEE shall be entitled to extraordinarily terminate the maintenance agreement. The maintenance fees are billed pro rata temporis, with effect from the date of the extraordinary extraordinary termination.


2.3.3. If the reason for the reported error or for other problems is not with the LICENSOR, or not with their products, the activities incurred by the LICENSOR and the services provided for error recovery and troubleshooting are to be borne by the LICENSEE, in accordance with the applicable LICENSOR prices.

3. General rules and final provisions

3.1.  Liability


3.1.1. The liability of the LICENSOR is in any case limited to proven damages of the LICENSEE arising intentionally or through gross negligence by the LICENSOR.


3.1.2 To the extent permitted by law, LICENSOR disclaims all liability for all direct and indirect damages (loss of production and services, data damage and data loss, loss of income and loss of profit, etc.).


3.2.  Products


3.2.1. The LICENSEE acknowledges that all products distributed by the LICENSOR remain the property of Comitas AG, Wiesenstrasse 5, CH-8952 Schlieren.


3.2.2. All performance obligations of the LICENSOR are referred to or limited to the software versions officially supported by the LICENSOR.


3.3.  Contracting party


3.3.1. Insofar as several partners participate on the part of the LICENSEE or under the name LICENSEE, they have solidarity within the meaning of Art. 143 et seq. OR with regard to the agreed obligations insofar as they are incumbent on the LICENSEE / LICENSEE.


3.3.2. A complete or partial transfer of rights or obligations by the LICENSEE to third parties requires the prior written consent of the LICENSEE LICENSORS.


3.3.3. The LICENSOR may at any time transfer all or part of its contractual position to other legal or natural persons.

3.4.  Attachments, Contract Priority, Changes, Notifications, Partial Invalidity

3.4.1. The GTC of Comitas AG, Wiesenstrasse 5, CH-8952 Schlieren, as well as any APPENDICES form part of the contract is understood in this comprehensive sense.


3.4.2. Contract supplements or changes must be made in writing to be valid. The terms and conditions of the LICENSEE are only for application with the express written consent of the LICENSOR.

3.4.3. Fax transmissions are recognized as valid, if the receipt is confirmed in writing by the addressee.

3.4.4. Partial ineffectiveness: Should one or more of the provisions of this contract be or become in whole or in part inadmissible, ineffective or otherwise unenforceable for any reason, this shall not affect the validity of the contract. In the event that the agreed procedure in individual points cannot or only partially be realized, or that there are ambiguities or gaps, the partners will make a settlement that leads economically to the same or to the same as possible result.


3.5.  Infringements, Impossibility


3.5.1. A breach of contractual provisions by the LICENSEE, in particular a breach of the property rights and intellectual rights, entitles the LICENSOR to terminate the contract without notice. The assertion of damages remains reserved.

3.5.2. The performance obligations of the LICENSOR are subject to the fulfillment of performance or supply, by the contracting party.


3.6.   Remuneration, terms of payment, interest


3.6.1. Prices: All prices are net prices excluding VAT. The maintenance fees are regulated in the maintenance agreement. A change in maintenance fees can be made at the earliest 12 months after conclusion of the contract or after the last increase. The change come into force at the earliest 30 days after written notification. The change in maintenance fees must be reported no later than 30 days before a new maintenance period. It may not exceed the increase according to the BIGA index.


3.6.2. Maturity: All invoices are due 10 days from the date of invoicing, unless the billing documents contain different terms.


3.6.3. Delayed payment: In the event of late payment, the LICENSOR must pay a default interest of 1.5% per month without a reminder from the due date. A default of payment entitles the LICENSOR to terminate the contract without notice pursuant to section 3.5.1. In such a case, the LICENSOR is obligated to return all software and documentation (unopened) as well as all product codes and related literature to the LICENSOR immediately.


3.6.4. Property: All software and licensed products supplied to the LICENSEE remain the property of the LICENSOR until full payment has been received.


3.6.5. The clearing of claims of the LICENSEE with credit balances or claims of the LICENSOR is excluded in any case, both during the contract period as well as upon termination of the contract.

3.6.6. Taxes, Expenses: Taxes, duties, fees, insurance, distribution costs, expenses, expenses, etc. associated with this contract shall be borne by, or by law passed to, the party to whom they are due.

3.7.   Cooperation, completion work, instruction of the employees


3.7.1. The LICENSEE designates one or more persons responsible for the contractual processing Contact Person.


3.7.2. The LICENSEE will ensure the correct and timely instruction of the employees involved and issue the necessary instructions.


3.8.  Applicable law; Place of fulfillment; Jurisdiction


3.8.1. The entire legal relationship between the parties is governed exclusively by Swiss law, including in procedural or enforcement terms. The possible applicability of the CISG is excluded.


3.8.2 The location of fulfillment is in any case and for both parties the headquarters of the LICENSOR.


3.8.3 All disputes arising out of or in connection with this contract shall be settled exclusively by the Commercial Court of the Canton of Zurich, otherwise by the District Court of Zurich, provided that the material jurisdiction and the prescribed value in dispute exist. In any case, the right of the LICENSOR to retain the LICENSEE in his / her place of residence or at the respective statutory seat remains reserved.

Contact us for more information

Our team will be happy to help you.

Head office Wiesenstrasse 5,

8952 Schlieren

+41 (0) 44 745 17 77

Branch office India 14th floor,

SKAV 909, Bengaluru

+91 988 0236 808

© 2020 Comitas AG. All rights reserved.

  • Facebook
  • Twitter
  • LinkedIn - Grey Circle